Terms of Service

Last updated: 18 May 2026

These terms cover work carried out by APL Gas & Heating Services (Gas Safe registration 660157). By accepting a written quote or booking me for any work, you agree to these terms.

1. Quotes and pricing

All quotes are fixed-price and given in writing after a free site survey. The quote is valid for 30 days from the date it was issued. Quotes are based on the information available at the time of survey: if unexpected work is required once the job is under way, I will pause, explain, and provide a written variation quote before proceeding.

2. Payment terms

For services (boiler service, gas safety check) and small jobs under £500, payment is due on completion. For new boiler installations and larger jobs, a deposit and milestone payments will be agreed in writing in advance.

Accepted payment methods: bank transfer and debit/credit card. Cash is also accepted by agreement.

3. Warranties

Workmanship is guaranteed for 12 months from the date of the invoice. Manufacturer warranties on new boilers (typically 7 to 10 years) are registered with the manufacturer on completion and depend on the boiler being serviced annually by a Gas Safe registered engineer.

4. Access and site readiness

You agree to provide safe and reasonable access to the property at the agreed time. If access cannot be provided on the day, a re-attendance fee may apply. I will always notify you in writing before charging any such fee.

5. Cancellation

You can cancel a booked job free of charge up to 24 hours before the scheduled appointment. Cancellations inside 24 hours may incur a small fee to cover lost scheduling, which I will discuss with you first.

6. Liability

I carry public liability insurance (certificate available on request). My liability for any loss or damage caused by my work is limited to the contract value, except where law requires otherwise. I am not responsible for pre-existing faults disclosed during a survey or service, or for consequential losses.

7. Complaints

If anything about my work or service falls short, please contact me directly on 07903 815901 or info@aplgasandheating.co.ukso I can put it right. Unresolved disputes can be referred to the Gas Safe Register's complaints process at gassaferegister.co.uk.

8. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.